FREQUENTLY ASKED QUESTIONS (FAQ)

Orders

How do I place an order?

Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Can I change or cancel my order?

Orders may be changed or canceled within 12 hours of placement if they have not entered processing. Please contact us as soon as possible for assistance.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

I entered the wrong shipping address. What should I do?

Contact us immediately. If your order has not yet been processed, we will do our best to update the shipping information.

Shipping

How long does shipping take?

United States

• Standard Shipping: 5–10 business days

International Orders

• Standard Shipping: 7–21 business days

Delivery times may vary due to carrier delays, customs processing, weather conditions, or holidays.

Do you offer free shipping?

We may offer free shipping promotions throughout the year. Any active promotions will be displayed on our website.

Do you ship internationally?

Yes, Novelle ships to many countries worldwide. Shipping availability and rates are calculated at checkout.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, unopened, and in their original condition.

How long does it take to receive a refund?

Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Are shipping fees refundable?

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Products

Are your products safe for babies?

Yes. At Novelle, we carefully select products designed with quality, comfort, and safety in mind. We encourage customers to always follow product usage guidelines and age recommendations.

What age range are your products suitable for?

Each product listing includes recommended age information when applicable. Please review product descriptions before purchasing.

Will the product look exactly like the photos?

We strive to display products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings and manufacturing updates.

Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment gateways to protect your personal information.

Customer Support

How can I contact Novelle?

Our customer support team is happy to assist you with any questions.

Email: support@novelle.com

How quickly will I receive a response?

We typically respond within 24–48 business hours.

Still Need Help?

If you cannot find the answer you're looking for, please contact our customer support team. We are always happy to help and ensure you have the best possible shopping experience with Novelle.

Thank you for choosing Novelle!