SHIPPING POLICY

Last Updated: June 2026

Welcome to Novelle. We are committed to providing a seamless shopping experience and delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Estimated delivery times vary depending on your location:

United States

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days (when available)

International Shipping

• Standard International Shipping: 7–21 business days

• Delivery times may vary based on customs processing and local postal services.

Please note that shipping estimates are not guaranteed and may be affected by weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on the delivery location and selected shipping method.

We may offer free shipping promotions from time to time. Eligibility requirements will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Novelle is not responsible for packages delivered to an incorrect address provided by the customer. If an error is discovered, please contact us immediately. While we will do our best to assist, we cannot guarantee modifications once an order has been processed.

Lost, Stolen, or Delayed Packages

Novelle is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend:

• Checking with household members or neighbors

• Contacting the shipping carrier directly

• Waiting 24–48 hours, as some carriers may mark packages as delivered before final delivery

International Duties and Taxes

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping costs and are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item(s) and packaging so we can assist you promptly.

Shipping Restrictions

We reserve the right to limit or refuse shipment to certain locations where delivery services are unavailable or restricted.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Novelle Customer Support
Email: support@novelle.com

We appreciate your trust in Novelle and look forward to serving you and your family.